Effective Date: 5 June 2024
1. Introduction
Welcome to Master Car Rental. These Terms and Conditions govern your use of our services, including our website and mobile application. By using our services, you agree to these terms in full. If you do not agree with any part of these terms, please do not use our services.
2. Definitions
“Company” refers to Master Car Rental N.V.
“User” refers to anyone who uses our services, including website visitors and app users.
“Vehicle” refers to any vehicle or mobility device rented out, offered, or made available by Master Car Rental, including electric cars and electric steps.
“Rider” refers to the person who unlocks, rents, operates, or uses an electric step.
“Rental Agreement” refers to the contract between the user and the company for the rental or use of a vehicle.
3. Acceptance of Terms
By accessing or using our services, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, you must not use our services.
4. Eligibility
To use our services, you must be at least 18 years old and legally permitted to operate the relevant vehicle under applicable law. For vehicles for which a valid driver’s license is required, you must possess a valid driver’s license. You must also have a valid payment method accepted by the Company. By registering, booking, unlocking, or using a vehicle, you represent and warrant that you meet these requirements.
5. Booking and Rental Terms
Booking: All bookings must be made through our website or mobile app.
Rental Period: The rental period begins when you pick up the vehicle and ends when you return it to the designated location.
Vehicle Condition: You must inspect the vehicle before use and report any damage or issues immediately. You will be asked by the app to take four pictures of the vehicle i.e., the front of the vehicle, the sides of the vehicle and the back of the vehicle, before and after the rental of the vehicle.
Electric Steps
Electric steps may be made available through the website, mobile application, or other channels designated by the Company. The rental period for an electric step begins when the Rider unlocks or takes possession of the electric step and ends when the rental is properly ended in accordance with the instructions of the Company.
Inspection Before Use
Before using an electric step, the Rider must inspect it for visible defects, damage, flat tires, loose parts, brake issues, or any other unsafe condition. The Rider must not use the electric step if there is any apparent defect or safety concern and must report the issue to the Company immediately.
Use at Own Risk
The Rider acknowledges that riding an electric step involves inherent risks, including the risk of falls, collisions, loss of balance, road hazards, mechanical malfunction, weather-related hazards, and injuries to the Rider or to third parties. The Rider accepts and uses the electric step entirely at his or her own risk.
6. Payment Terms and extra charges
Rates: Rental rates are charged per hour and per kilometer driven. Additional charges may apply for late returns, damages, or cleaning.
Payment: All payments must be made using a valid credit card through our app.
Security Deposit: A security deposit may be required at the time of booking, which will be refunded after the rental period, subject to any deductions for damages or other charges.
When a ride has ended, the Company reads the mileage of the Vehicle. If this is not possible, for example due to a malfunction, the User must provide an estimate of the number of kilometers driven. The invoice will be prepared based on this data.
The Company is at all times entitled to charge the User for any additional costs related to misconduct, misuse of, and/or damage to the Vehicle, as determined solely by the Company.
The Company is also entitled to fully charge the User for traffic and parking fines (including processing and administrative fees) and/or to pass them on to the User.
7. User Responsibilities
Proper Use: You must use the vehicle in a safe, careful, and lawful manner and strictly follow all instructions provided by the Company.
Compliance with Law: You must comply with all applicable traffic laws, parking rules, safety rules, and other legal requirements relating to the use of the vehicle.
No Alcohol or Drugs: You must not operate any vehicle while under the influence of alcohol, drugs, medication, or any substance that may impair your judgment or ability to operate the vehicle safely.
No Reckless Use: You must not use the vehicle in a reckless, dangerous, abusive, or negligent manner.
Passenger Responsibility (Cars): The driver is responsible for ensuring the safety and conduct of all passengers in the vehicle during the rental period.
Single Rider Only (Electric Steps): Unless expressly permitted by law and by the Company, only one person may ride an electric step at a time.
Protective Measures: The Rider is solely responsible for using appropriate care and taking all reasonable precautions for his or her own safety and the safety of others.
Road and Surface Conditions: The Rider is solely responsible for assessing whether the road, path, pavement, weather, traffic, or surrounding environment is safe and suitable for riding.
Return Condition: The vehicle must be returned in the same condition as it was rented, except for normal wear and tear.
No Unauthorized Use: You may not allow any third party to use a rented vehicle unless expressly authorized by the Company.
Reporting Duty: Any accident, collision, damage, injury, theft, loss, malfunction, or claim involving the vehicle must be reported to the Company immediately.
8. Insurance and Damage
8.1 Cars
The rental cars of Master Car Rental are insured under a Third Party Limited Comprehensive Insurance policy. Coverage, exclusions, deductibles, and the renter’s liability for cars remain subject to the applicable insurance policy and the specific terms stated in these Terms and Conditions.
Damage to the rental vehicle itself is not covered, except for limited risks such as fire, theft, glass breakage, and hit-and-run.
8.2 Electric Steps
Unless explicitly stated otherwise by the Company in writing, electric steps are provided without insurance coverage for the Rider, and the Company gives no guarantee that any personal injury, death, property damage, third-party damage, theft, loss, or other damage connected to the use of an electric step is insured by the Company.
Renter’s Liability
The renter is also responsible for loss of use, towing, and related costs until the vehicle is repaired or replaced.
8.5 Accident and Claims Procedure
In case of an accident, injury, theft, loss, or damage involving an electric step, the Rider must immediately:
a. stop using the electric step if continued use may be unsafe;
b. notify the Company;
c. notify the police and emergency services where legally required or reasonably necessary;
d. provide complete and truthful information; and
e. fully cooperate with any investigation, claim, recovery, or legal process.
Failure to comply with this procedure may result in the Rider being held fully liable for all resulting damage, costs, and claims.
8.6 Standard Deductibles (Cars)
XCG. 2,000 – Comprehensive risks
XCG. 700 – Third-party deductible
XCG. 1,500 – Battery damage
+ XCG. 700 – If the driver is under 23 years old
+ XCG. 250 – If the driver’s license is less than 12 months old
8.7 Damage Waiver Lower Deductible (Optional Add-On)
Renters may purchase a Damage Waiver Add-On in the Master Car Rental app before starting their ride.
If selected, the renter’s deductible amounts (see 8.6) are reduced, but the renter remains liable for the full cost of damages to the vehicle if they are found to be at fault in an accident.
The Damage Waiver does not change liability for third party damages, which remain governed by the insurance policy.
8.8 Failure to Follow Procedure
If the renter fails to notify Master Car Rental, the police, and Forensys immediately after an accident, or does not cooperate with the claims process, the renter will be liable for the entire damage without limitation.
Details of vehicles usage that need to be complied with, are provided on the following pages:
https://www.master.cw/mg-zs-ev/
In case of an accident, stay calm and always call CRS (9233).
In case of problems or injuries, call the police (911).
In case of car related troubles or issues, please call ‘Wegenwacht 24/7’ (9247).
9. Cancellation and Refunds
Cancellation Policy: Cars are available at a first-come-first-serve basis. You are able to reserve the car 25 minutes in advance to secure your rental. If after 25 minutes you reserve it again for 25 minutes and the car is not used after reserving the car for a second time, a small fee applies for not using the car after the second reservation.
Refunds: Refunds will be processed within 7 business days of the cancellation.
10. Privacy
Your use of our services is also governed by our Privacy Policy, which is available on our website and app.
11. Limitation of Liability
To the fullest extent permitted by applicable law, use of electric steps is entirely at the Rider’s own risk. The Company shall not be liable for any injury, death, loss, damage, costs, or claims suffered by the Rider or any third party arising out of or related to the unlocking, rental, possession, operation, parking, return, or use of an electric step, including indirect, incidental, special, consequential, or punitive damages.
Without limiting the foregoing, the Company shall not be liable for any loss or damage arising from:
a. road defects, potholes, uneven surfaces, curbs, sand, gravel, water, weather conditions, poor visibility, traffic conditions, or obstacles;
b. acts or omissions of other road users or third parties;
c. theft, vandalism, or unauthorized use by third parties;
d. service interruptions, app issues, GPS issues, connectivity issues, unlocking failures, or inability to end a rental; or
e. any misuse or unlawful use of the electric step by the Rider.
Nothing in these Terms and Conditions excludes or limits liability to the extent such exclusion or limitation is not permitted under applicable law.
12. Indemnification
You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, contractors, affiliates, and agents from and against any and all claims, liabilities, losses, damages, injuries, penalties, fines, costs, and expenses (including legal fees) arising out of or related to:
a. your use or misuse of any vehicle;
b. your breach of these Terms and Conditions;
c. your violation of any law or regulation;
d. any accident, injury, death, property damage, or third-party claim involving an electric step during your rental or use; and
e. any false, incomplete, or misleading information provided by you in connection with an incident or claim.
12A. Acknowledgment of Risk for Electric Steps
By unlocking, renting, or using an electric step, the Rider expressly acknowledges and agrees that:
1. Riding an electric step is a potentially hazardous activity;
2. The Rider assumes all risks connected with such use, whether known or unknown, foreseeable or unforeseeable; and
3. the Rider is personally responsible for all consequences arising from such use, except to the extent liability cannot legally be excluded or limited.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Curaçao. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Curaçao.
14. Changes to Terms
The company reserves the right to modify these Terms and Conditions at any time. We will notify you of any changes by posting the new Terms and Conditions on our website and app. Your continued use of our services after such changes constitutes your acceptance of the new terms.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
16. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Master Car Rental regarding the use of our services and supersede all prior agreements and understandings.
